Contact Celest Audio — Support, Warranty & Wholesale Enquiries

Questions about an order, a warranty claim, a custom 3D-printed fit, or working with us? Whatever you need, the Celest Audio team is one message away. Reach us by email or live chat — get product support, returns and reseller enquiries — and we'll get back to you fast.

Get in Touch

Customer Support
Orders, shipping, product questions, warranty & returns.
jin.goh@kinera.cn

Live Chat
Mon–Fri: 9:00 AM – 9:00 PM
Sat: 8:30 AM – 12:00 AM (GMT+8)
Chat with us on the store

Wholesale & Distribution
Bulk orders, retail partnerships and regional distributorships.
jin.goh@kinera.cn

Press & Collaboration
Reviews, media, artist endorsements and brand collaborations.
jin.goh@kinera.cn

Prefer to write it all down? Fill in our contact form and include your order number if your message is about an existing purchase — it helps us find your details and answer faster.

Response Times

  • Email — typically answered within 24 hours, 7 days a week.
  • Live chat — for real-time help during business hours (Mon–Sat).
  • Warranty & returns — most claims are processed within 1–6 business days after we receive your item.

Frequently Asked

How do I start a return or warranty claim?
Email jin.goh@kinera.cn with your order number and a short description (photos help). Items can be returned within 7 days of delivery if damaged, incorrect or unusable — see our Warranty & Refund page for full details.

Can I order a custom 3D-printed fit?
Yes — select Celest models support custom 3D-printed shells made to your ears. Message us and our team will guide you through the process.

Do you ship worldwide?
We ship internationally from our store. For shipping rates and delivery times, check our Shipping Policy or send us your destination country and we'll confirm.

I'm a retailer — how can I stock Celest?
We'd love to work with you. Contact jin.goh@kinera.cn with your company name, region and website.

Company Information

Celest Audio — a subsidiary brand of Yutai Acoustics
Dongguan Yutai Electronic Co., Ltd.
Room 1802, Building N6, Tian'an Digital City, Yantian, Fenggang, Dongguan, Guangdong, China

Still need a hand? Email jin.goh@kinera.cn — a real person will get back to you, usually within a day.