Warranty & Refund — Buy with Confidence

Every Celest Audio earphone is built to last and backed by a 1-year warranty. If something goes wrong, we make it right — with fast support, clear return terms and refunds you can count on. Here's exactly how our warranty and refund policy works.

Our Warranty

Celest warrants to the original purchaser that our products are free from defects in material and workmanship, for one year for labor and one year for parts from the date of the original order — unless stated otherwise below.

  • IEMs & Headphones — 1 year warranty.
  • Desktop DAC/AMPs, IEMs & Dongles — 1 year warranty.
  • Cables & Adapters — 3 months warranty (excluding carrying cases, ear tips and other accessories).

If a product fails due to improper workmanship or materials, we will — at our discretion — repair or replace it free of charge, excluding shipping and handling costs. This warranty covers personal use only and does not extend to commercial or rental use.

What's Covered — and What Isn't

✓ Covered
Manufacturing defects in materials or workmanship, such as driver failure or faulty connectors under normal use, within the warranty period.
✕ Not Covered
Damage from neglect, accidents, disassembly, water damage, misuse or abuse; unauthorized modifications or repairs; damage in return transit; and normal wear on consumable parts like ear tips and cables beyond their warranty.

7-Day Return Policy

Received an item that is damaged, different from what you ordered, or unusable? You can return it within 7 days of receipt, based on the online shipping tracking record. After 7 days, we're unable to offer a refund or exchange.

To be accepted, returned items must:

  • Be complete with all accessories, hardware, manuals and instructions;
  • Be in the same "new" condition as when they were shipped to you;
  • Come with photos or videos documenting the issue, where applicable.

Items returned incomplete, scratched, showing excessive signs of use, or damaged by mishandling, misuse or tampering cannot be accepted for return.

Refunds

  • Timing — In most cases, your refund is issued within 6 business days after we receive and inspect the returned item.
  • Amount — You'll be refunded the amount you paid, minus 30% of the MSRP as a restocking fee. For example, if the MSRP is $100, you'll receive $70.
  • Packaging — If the item is returned without its complete original packaging (original box, foam padding, etc.), an additional 10% packing fee applies.
  • Shipping — Return shipping and handling charges are the customer's responsibility.

How to Start a Claim or Return

  1. Email us at jin.goh@kinera.cn within the applicable period, with your order number.
  2. Describe the issue in as much detail as you can — photos or a short video help us resolve it faster.
  3. Wait for confirmation: our team will review your request and confirm whether it qualifies for repair, replacement, or return.
  4. Ship the item back using the instructions we provide. Please don't send anything before hearing from us.
  5. Get your resolution — we inspect the item and issue your refund, repair or replacement as quickly as possible.

Order Cancellation

Once an order is placed, you have up to 24 hours to cancel it, provided it hasn't been processed yet. After your order has been processed and accepted by our warehouse, you may still request a cancellation, but it can no longer be guaranteed.

Still Have Questions?

We offer 7×24 online technical support and a 30-day return service to make sure you're looked after long after checkout. For any warranty, refund or order question, contact us at jin.goh@kinera.cn — we're happy to help.

Shop with confidence — every Celest earphone is covered by a 1-year warranty and backed by real human support.