配送ポリシー

The final shipping cost and estimated delivery timeframe will be available to you during checkout.
The estimated times stated below are not guaranteed. An international package could experience delays like postal strikes. All shipping ways, PO Box address is not acceptable.
If you don’t receive your order within the estimated time frame provided below and suspect that it might be lost in transit, please contact support@celestaudio.com and we can look into the order with the courier. Lost-in-transit requests must be submitted to Celest Support within 3 months of the date of shipping or before the courier archives the tracking information.
Order Handling Time: 1-3 business days

Option1. For orders over $500+
Express free shipping by DHL/UPS/FedEx/EMS
Estimated time of delivery:
4-7 business days (includes detailed tracking and confirmation of delivery.)
Note:
1. Kindly remind that we will deduct you the round freight before refund you if customer reject to pay the duty tax. (P.S. triple freight for returning the product)
2. For some remote areas, there may be an additional charge of US$ 40. Your order shipping date may be delayed few days if the place is remote because we need find out proper carrier to send out to avoid remote fee, otherwise we will contact you for remote fee or order could be cancelled. If you are unsure whether your location is considered a remote area, we recommend contacting us to confirm. Address characters should be within 30-40 letters.
3. There may be tax need to pay in this way

Option2. For orders from $100 to $499.99
General free shipping by ePacket/Registered airmail etc.
If we marked it is with all tax and duty paid, all tax and duty are prepaid to carrier by Celest before shipping, so you don’t need to pay any tax or duty when you get it. Address characters should be within 30-40 letters.
Estimated time of delivery:
United States/ Canada/UK/Australia/New Zealand: 2-3 Weeks, average 15 days
Europe: France, Germany, Italy, Spain etc.:  2-3 weeks, average 18 days
Asia: Japan, Korea, Singapore etc.:  5-10 days

Option3. For orders under $100
General free shipping by ePacket/Registered airmail etc. and we will charge a fixed free $12

Tax
If you chose Express (DHL/UPS/FedEx etc.): You are responsible for paying taxes and duties. But we usually declare an item at a lower value; leave us a message with the desired value if you want.
Please note: It can take up to 24 business hours for your tracking number to become active. In some cases, it may take up to 3 business days to update.

Payment
Shopify supports only one currency that is US Dollars. On payment, it gets automatically transferred to US dollars. Due to the currency exchange rates fluctuating almost daily, the prices in other currencies on our store at Celest is just for your reference. Final price might be a little bit higher or lower depending on the current dollar rate.

Order Confirmation
After you place your order, you will receive an email with your order confirmation.
After your order processes, you will receive another email with tracking information and you will soon be able to track your order.

Stock
1. All orders ship from our warehouse in China within 1-3 business days unless stated otherwise. Please allow 1-3 days of processing time. Some items may require a longer ship-out and/or delivery timeframe. We will notify you immediately about the expected delivery timeframe, with the option of canceling your order for a full refund.
2. We will ship the product with the correct power voltage selection and adapter according to your country in shipping address. If your requirement is different with your country standard, please email us.

Packaging
Packaging samples for different sized items. All products that we have on our store are 100% genuine and come with their original retail packaging from the brands. Please note that the package might get opened for checking at customs in your country to inspect the cargo. Due to this single reason, we can’t guarantee you get your shipment 100% sealed when you get it.

FAQs
Why hasn't my order shipped yet?
Typically, it takes about 1-3 Business Days of processing time before we ship your order. We ask that you allow us 1-3 Business Days to process your order!
You will receive an email to confirm that your order has been shipped. So please check your inbox in 1-3 Business Days.

I've received a tracking number for my order. Why is my tracking not working?
Please allow up to 24 hours for your tracking information to update. This is usually the time it takes for your order to be logged by the shipping courier after reaching the shipping facility from our warehouse.
Although your order can "ship", sometimes the online tracking will not update until 24 hours later. Usually, expect to see updated tracking information on the next business day after you receive your confirmation email/SMS. We appreciate your patience.

How can I track my order?
Simply click on this link here to be redirected to the order tracking page.
Enter the tracking number found on your order confirmation email.
You will see up-to-date shipping information about the status of your order. 
We want to make sure you're satisfied with your order and our services.
If You Have Any Questions Or Concerns, Please Contact Us so that we can help you.

If the package shipped, can I reject to receive it?
No, you'd better not. If you insist to reject it, we will deduct the freight we sent plus the freight for return, which is very expensive. Therefore, we suggest you receive the package first, and then contact us for return details.

What happens if the parcel has been shipped but not delivered?
First, kindly contact your local courier using the local tracking number.
If your parcel were to be in transit for at least 3 months, it may have been lost in transit.
Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to any of the following situation:
Wrong address or phone number provided by recipient
Recipient was uncontactable when Courier Company contacted
Refusal to sign for the package by recipient
Lost or damaged parcel because recipient opted for “no-signature delivery”
Refusal to pay for the local tax/processing fee by recipient
Refusal to provide supporting documents for custom clearance by recipient