Wherever you listen, we'll get your Celest Audio gear there safely. We offer worldwide shipping with full tracking, free express delivery on orders over $500, and dispatch from our warehouse in just 1–3 business days. Here's everything you need to know before you order.

Order Processing Time

• 1–3 business days to process and dispatch your order (Monday–Friday, excluding public holidays).
• Orders placed on weekends or holidays are processed on the next business day.
• All orders ship from our warehouse in China, with the correct power voltage and adapter for your country.
• You'll receive a confirmation email when you order, and a second email with tracking information once your parcel is on its way.

Shipping Options & Rates

Final shipping cost and delivery estimate are always shown at checkout based on your destination.

Taxes, Duties & Customs

• Standard shipping — where marked as tax and duty paid, all import taxes and duties are prepaid by Celest before shipping. You won't need to pay anything on delivery.
• Express shipping (DHL / UPS / FedEx) — you are responsible for any taxes and duties charged on arrival. We normally declare items at a lower value; message us if you'd like a specific value declared.
• If you refuse to pay the applicable duties or taxes, we reserve the right to deduct the round-trip freight from your refund.

Order Tracking

Once your order ships, you'll receive a tracking number by email — and tracking numbers typically become active within 24 business hours (occasionally up to 3 business days). You can follow your parcel any time on our order tracking page or via the carrier's website.

Packaging

Every product we sell is 100% genuine and arrives in its original retail packaging. Please note that customs in your country may open a package for inspection — for that reason, we can't guarantee your shipment will arrive fully sealed.

Lost, Damaged or Delayed Shipments

• Lost in transit — requests must be submitted within 3 months of the shipping date, or before the courier archives the tracking information, whichever comes first.
• Damaged on arrival — contact us immediately with photographic evidence, and we'll work with the carrier to resolve it.
• Delays — we're not responsible for delays caused by weather, postal strikes, customs clearance or other circumstances beyond our control.

Shipping Restrictions

• No PO Box addresses — we can't deliver to PO Boxes with any shipping method.
• Remote areas — an additional charge of US$40 may apply. We'll contact you before shipping; if we can't find a carrier to avoid the fee, your order may be delayed or cancelled.
• Address length — please keep address lines within 30–40 characters.
• Please double-check your address — if an order is returned to us because of an incorrect or incomplete address, you may be responsible for the cost of resending it.

Undelivered parcels caused by an incorrect address or phone number, being uncontactable, refusing to sign, opting for no-signature delivery, refusing to pay local tax or failing to provide customs documents are the responsibility of the recipient.

Can I Refuse Delivery?

Please don't. If you refuse a parcel, we'll have to deduct the outbound freight plus the return freight (which is expensive) from your refund. We recommend receiving the package first, then contacting us about a return instead.

Shipping FAQs

Questions About Your Delivery?

Our team is happy to help with any shipping question — just email jin.goh@kinera.cn with your order number and we'll look into it right away.